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Will
I receive an order confirmation?
• Yes! Within 30-minutes of placing a successful
order. Your order confirmation will be e-mailed to you.
How long will it take for me to get my order?
• Orders typically ship within 48-hours of being
placed and are shipped with UPS using standard delivery
of 3 to 5 business days.
Will I get a tracking number?
• Yes! You will be sent a shipping notification
e-mail that includes your UPS tracking information once
your order ships.
I am having problems placing my order and it won’t
go through. What should I do?
• If you are having problems with you order, there
may be a problem with your credit card information, billing
or shipping address. The billing address should match
exactly what your bank has on file. Please review all
information closely and look for any typos. You may also
contact us at 813-658-8162 between the hours of 10:00
AM and 6:00 PM PST Monday through Friday.
How do I change something on my order?
• Unfortunately, we are unable to make changes to
your order once it has been placed. If you are attempting
to cancel your order, please call 813-658-8162 immediately.
Once our warehouse has fulfilled the order, we are unable
to cancel it.
How do I return or exchange an item I purchased?
• You may return item(s) to us (at your expense),
unused and in good condition with tags still attached.
Once we receive items we will issue a credit for the
amount of item charges. (shipping cost is not refundable)
How long will it take to process my return?
• Returns are processed within 7-days of us receiving
your items.
I’m unsure about sizing and have a question
regarding fit. Where is your size chart?
• You may find our Size Chart here. Please remember
that this should only be used as a general guide for
sizing.
I want to be a A&M Massey Collections Reseller.
Do you offer wholesale accounts?
• We appreciate your enthusiasm and wanting to
be a reseller of A&M Massey Collections merchandise.
Send us an email contact@ammassey.com put “Request
to Resell” in subject, Address our Marketing Director
Alex Massey in the body of the email.
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